Guarantee & Returns

BackBliss Back Lotion Applicator & Back Scratchers - Your Satisfaction Guarantee 

Having been in business now for over fifteen years my customer service and your satisfaction has been my focus since launching BackBliss Back Lotion Applicators in 2003.

As a valued BackBliss customer, I have pleasure in offering you a 100% guarantee. So if you are not 100% happy with your BackBliss purchases, I will give you a full refund. 

Your right to cancel your lotion applicator or back scratcher order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the 'contract' for the purchase at any point from the time of ordering until seven working days after delivery.To cancel this 'contract', please email me with your order number and your instruction to cancel.

BackBliss Returns/Exchange Policy & Process

If you wish to return your BackBliss order, you may do so without letting me know beforehand, although prior notice is always appreciated.

You may return new unused and unopened items within 14 days of delivery for a full refund. I'll also pay the return shipping costs if the return is a result of my error or if you've received an incorrect or defective item. 

In this case please pack the goods in their original packing and affix the correct postage and send to the address below.  If you no longer have the original packaging you'll need to repackage the items to send them back to the address below:- 

BackBliss, 11 Baliol Road, Whitstable, Kent CT5 3EN

It is your responsibility to ensure that I receive your returned order and I recommend that you consider using the free Royal Mail Proof of Posting service or Recorded Delivery for larger value items.  Unfortunately I am only able to refund postage & packaging costs if the return is a result of my error.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. 

Please allow up to ten working days for your BackBliss product to be returned to us via Royal Mail. As soon as I receive the goods I will process your request for a refund and I'll notify you via email of your refund once I've received and processed the returned item. 

If there is anything else you would like to know about BackBliss please get in touch.

Thank you!
Caroline Wagstaff
Inventor of BackBliss