Refund Policy

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from our website or from Amazon. Items bought from third party sellers must be returned to those sellers.

If you want to return an item, in the first instance, please contact

Free Lifetime Guarantee - replacement of faulty parts
Customers are encouraged to register for our free Lifetime Guarantee where BackBliss undertakes to replace any faulty product parts (excluding pads)– no matter where or when you purchased your product. To register your purchase

Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable) these include any item not in its original condition, any item damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are seeking a refund, in the first instance, please contact

Late or missing refunds (if applicable)
If you have been notified of a refund but haven’t received it by the date expected, first check your bank account again. After than contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: BackBliss c/o Prism Innovations Limited, 11 Baliol Road, Whitstable, Kent  CT5 2EN UK

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: BackBliss c/o Prism Innovations Limited, 11 Baliol Road, Whitstable, Kent  CT5 2EN UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.